baji aff Privacy Policy
This document provides a complete description of what policies baji aff follows when collecting, storing, and using your personal information, and how the security of your information is ensured.
Introduction and Scope
baji aff is an online gaming and sports betting platform that provides casino games, slots, and sports betting services for users in Bangladesh. This privacy policy ("Policy") describes how baji aff handles your personal information when you use our website, mobile app, and related services ("Services").
By registering for, logging in to, or using our services in any way, you are considered to have accepted the terms set out in this policy. This policy supplements the Terms and Conditions and both documents should be read together.
Your privacy is our highest priority. We are committed to using your information in a secure, limited, and purpose-driven manner. Your personal information will not be used beyond what is stated in this policy.
Data Collection
baji aff collects user information through various means. Below is a detailed breakdown of the types of information we collect:
2.1 Information You Provide
During registration and account management, you voluntarily provide the following information:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID number or details from other identity documents (for verification purposes)
- Payment information — such as bKash, Nagad, Rocket, or Upay account numbers
- Information provided when contacting customer support
2.2 Automatically Collected Information
When you use our services, certain information is collected automatically:
- IP address and device type
- Browser type, language settings, and version
- Login time, session duration, and logout information
- Page visit history and click patterns
- Game play history, bet amounts, and results
- Deposit and withdrawal transaction records
2.3 Information Received from Third Parties
In some cases we may receive information from third-party sources — such as payment gateways (for verifying transactions via bKash, Nagad, Rocket, Upay, or bank transfer) or identity verification service providers. This information is also covered by the same privacy policy.
Purpose of Data Use
baji aff uses your information only for specific and legitimate purposes. The main reasons for using your data are outlined below:
3.1 Account Management and Identity Verification
Your information is used to create and maintain your account, send OTPs, assist with password recovery, and verify your identity. This ensures that no unauthorised person can access your account.
3.2 Processing Financial Transactions
Your payment information is used to correctly process deposits, withdrawals, and bonus distributions. All financial transactions are handled through SSL-encrypted channels.
3.3 Providing Customer Support
Necessary information is shared with our 24/7 customer support team to resolve your complaints, questions, or issues. Records of conversations via live chat or email may also be retained.
3.4 Service Improvement and Analysis
By analysing how you use our services, we improve service quality, add new features, and enhance the user experience. This analysis is done at an aggregate level and does not reveal personal identities.
3.5 Fraud Prevention and Security
Your information is used to detect suspicious activity, identify multiple accounts, and maintain the overall security of the platform.
3.6 Promotional Communications
With your consent, emails or SMS messages may be sent about bonus offers, promotions, or important updates. You can opt out of these communications at any time.
Data Storage and Security
baji aff has implemented industry-standard technical and administrative measures to keep your information secure. Our servers operate in accordance with the highest security standards.
4.1 Encryption and SSL Protection
All data exchanged between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology. Passwords and sensitive financial information are stored separately in hashed and encrypted form.
4.2 Data Retention Period
Necessary information is retained for as long as your account is active. Even after an account is closed, some information may be retained for a set period due to legal obligations, financial transaction records, or the need to resolve disputes.
4.3 Access Controls
Only authorised staff may access your information for specific reasons. All staff are bound by strict confidentiality agreements, and any misuse of data is treated as a punishable offence.
4.4 Limitations of Security
While we ensure the highest level of protection, complete freedom from risk cannot be guaranteed when transmitting data over the internet. If you become aware of any security issue, please notify our customer support immediately.
Cookies and Tracking
baji aff uses cookies and similar tracking technologies on our website. Cookies are small text files stored in your browser that help improve your browsing experience.
5.1 Essential Cookies
These cookies are essential for the core functionality of the service — such as maintaining login sessions, keeping the shopping cart functional, and security verification. The service cannot function properly without them.
5.2 Functional Cookies
These cookies are used to remember language preferences, display settings, and other customisations. They make your visit more convenient.
5.3 Analytics Cookies
Analytics cookies are used to understand how many users are using our services and in what way. This data is stored in aggregate form and does not reveal personal identities.
5.4 Cookie Controls
You can accept, reject, or delete cookies through your browser settings. However, disabling essential cookies may cause parts of the service to not work properly.
Sharing Data with Third Parties
baji aff does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
6.1 Payment Service Providers
Necessary transaction information is shared with bKash, Nagad, Rocket, Upay, or bank transfer services to process deposits and withdrawals. These service providers handle information in accordance with their own privacy policies.
6.2 Game Software Providers
Limited information may be exchanged with the relevant game studio to verify results of slots, live casino, or other games. This is part of the normal operation of the service.
6.3 Legal Obligations
Information may be disclosed as necessary to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements. Where possible, an attempt will be made to inform you before such disclosure.
6.4 Business Changes
If there is any change to the business structure of baji aff (such as a merger or acquisition), adequate notice will be given before user information is transferred, and the same privacy standards will be maintained.
Your Rights
You have the following rights regarding your personal information, which baji aff respects and helps you exercise:
7.1 Right to Know
You can find out what information we hold about you, how it is being used, and with whom it has been shared. We will respond to such requests as quickly as possible.
7.2 Right to Correction
If any information in your account is incorrect or outdated, you may request that it be corrected. Some information you can update yourself through your account settings.
7.3 Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained for a set period due to legal obligations or ongoing disputes.
7.4 Right to Opt Out of Promotional Communications
You may opt out of marketing emails or SMS messages at any time. Use the unsubscribe link at the bottom of any email, or notify customer support directly. You also have the right to follow the responsible gaming guidelines and apply the restrictions described on the Responsible Gaming page.
7.5 How to Exercise Your Rights
To exercise any of the rights described above, please contact our customer support in writing. We will take appropriate action within a reasonable time after receiving your request.
Protection of Minors
All services of baji aff are for persons aged 21 or older only. The protection of minors is extremely important to us.
We do not knowingly collect or store information from any person under the age of 21. An age verification process is in place at registration, and in cases of doubt, verification is done through a national ID or other documents.
If it becomes known that a minor's information is present in our system, that account will be immediately closed and the information deleted. If parents suspect that their child's information is held by us, please contact customer support immediately.
Policy Changes
baji aff reserves the right to change or update this privacy policy from time to time. The policy may change due to service improvements, legal changes, or business needs.
For any significant changes, we will send a notice to your registered email address at least 30 days in advance and a notification will be posted on the site. Continuing to use the service after changes have been made means you are considered to have agreed to the new policy.
The "Last Updated" date is noted at the top of each policy. You are advised to review this policy regularly. To learn more about us, read our About Us page.
Contact
If you have any questions, requests, or complaints regarding this privacy policy, please contact our privacy team. We are ready to assist in both Bengali and English.
For general questions, you may find answers on our FAQ page — detailed answers to common queries are provided there.